Work
Experience
April 2024-Present
Senior Implementation Project Manager at Observe.AI
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Communicated effectively at all organizational levels, leveraging strong written and verbal communication skills to inform, educate, influence, and persuade stakeholders throughout project life cycles.
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Collaborated closely with sales and product development teams to refine implementation processes and enhance product features based on client feedback and market trends, driving continuous improvement and product innovation.
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Applied a customer-centric approach to resolve complex product challenges, developing elegant and simplified solutions to enhance user experience and mitigate potential issues proactively.
October 2017-March 2024
Implementation Manager at Paycom
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Designed optimized user experience to automate clients workflow by collaborating cross-functionally with internal multidisciplinary team members to facilitate presentations and training to company stakeholders.
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Effectively communicated project roadmap and progress to executive leadership, fostering a collaborative environment that achieved buy-in on adoption initiatives resulting in a 60% increase in employee engagement.
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Applied advanced Excel proficiency to manipulate, analyze, and visualize data, utilizing functions, macros, and data validation techniques to inform strategic decisions and optimize project performance.
Education
2022-2023
General Assembly | UX/UI Design Certificate
2016-2017
University of Oklahoma | Graduate Certificate
Human Resources Diversity and Development
2012-2015
University of Oklahoma | Bachelor's Degree
Bachelor of Arts in Human Relations: Specializations in Psychology & Spanish
Skills
& Certifications
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Lean, Certified Scrum Master (1593030)
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Agile Methodologies
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API
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Collaboration
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Self-Motivated
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Prototyping
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User Experience
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Usability Testing
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Wireframing
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Figma
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Webflow
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Framer
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Miro
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Asana
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Canva
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Monday.com
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Jira
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HTML
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CSS
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Excel Advanced